News & Insights for CRM & Digital Processes
AI and process automation open up many new possibilities for companies.
Our short articles pick up on these topics and put them into context for sales, service, administration, and marketing.
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Copilot
With the 2025 release wave, Microsoft is expanding Copilot in Dynamics 365. AI-powered summaries deliver fast context on records, activities, and histories directly within the form.
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Sales Qualification Agent
With the Sales Qualification Agent, Microsoft is expanding Dynamics 365 Sales. The AI assistant researches leads, evaluates potential, and supports sales teams with initial contact.
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