awisto References
Satisfied customers with CRM & Power Platform
Are you looking for an innovative and reliable partner for your digitalization? As a leading provider of CRM solutions, mobile apps and add-ons based on Dynamics 365 CE, we have been involved in the automation and optimization of sales, marketing and service processes for 20 years. See for yourself and take a look at our satisfied customer testimonials and references.
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Customer Voices on CRM & Power Platform projects
Satisfied customers are the be-all and end-all for us.
In over 200 successful CRM customer projects, we have been able to gather detailed industry and process knowledge. This is reflected in particular in a long-term relationship of trust with well-known companies.
“Especially in the difficult sales situation during Corona, we can see how well we are able to coordinate demand using the CRM system and ensure that the people entrusted to us receive the best possible support.”
Dirk Friedl
Outpatient Services – Managing Director Homecare,
Korian Deutschland AG
“Dynamics 365 CE fulfills our wishes and requirements and makes day-to-day work in the office and in the field easier. Customer inquiries can now also be answered much more quickly.”
Christoph Bopp
IT Coordinator, Louis Widmer SA
“Microsoft Dynamics CRM is relatively easy to use, employee acceptance is very high and the collaboration with awisto works very well.”
Marco Stork
Head of Organization, Caritasverband Bruchsal e.V.
“With Microsoft Dynamics CRM, we work much more efficiently in sales and service. Thanks to the shorter throughput times, we can bill service cases within a day.”
Wolfgang Werz
CRM Project Manager, ERBE Elektromedizin GmbH
Digital Marketing
Industry: Plant & Pump Manufacturer
Product: Dynamics 365 Marketing
We have introduced Dynamics 365 Marketing at LEWA. This solution creates marketing templates that have been adapted to customer requirements and the CI. LEWA employees were then trained accordingly.
LEWA uses Dynamics Marketing to manage its digital Marketing. Marketing employees can use the module to create email campaigns and plan and organize webinars. Target group segments can be easily defined and extensive customer journeys can be created. Opt-ins, registrations, reminder emails and newsletters are sent automatically. Everything is adapted to the LEWA corporate design.
LEWA GmbH is one of the world’s leading manufacturers of pumps, systems and metering equipment. From the food industry to petrochemicals and refineries, LEWA pumps and systems are used.
Optimizing Sales and Technical Service
Industry: Medical Technology
Products: Dynamics 365 CE, PLUS Add-Ons,
ERP Interface
Visit planning: awisto VisitPLUS
Document creation: awisto OfficeIntegration
Improved lead and sales opportunity management with
Mobile app: Sales & Service can also be used offline
Interface to ERP: used for billing work orders & synchronization of master data
Service automation: Dynamics 365 Field Service for automated dispatch of service reports with Power Automate
In medical technology, ulrich medical is known as a top company for spinal systems, contrast media injectors and tourniquets. The family-owned company develops and sells first-class medical products. ulrich medical thus makes a major contribution to maintaining and restoring our health.
Inquiries and Contract Management
Industry: Care & Nursing
Products: Dynamics 365 CE, PLUS Add-Ons, Interface to care documentation system
The market leader for nursing and care services benefits from a comprehensive CRM solution that simplifies and automates inquiry and contract management for inpatient care, day care and assisted living. The interface between CRM and the DANtouch care documentation system prevents double entry. Power BI provides management with new insights into the current and future utilization of their facilities, giving them key performance indicators for controlling.
With Dynamics 365 CE and our expertise, we were able to create a comprehensive solution for Korian. Thanks to digitalization, the administrative staff in the facilities have significantly more time to focus on the essentials – the people.
With more than 250 facilities, Korian Deutschland is the leading provider of nursing and care services for inpatient care, outpatient care, assisted living and integration assistance.
Monitoring & Evaluation of Key Water Figures and Fill Levels
Industry: Chemical Engeneering & Production
Product: Power BI
We implemented the processing of IoT sensor data for water circuits for Dr. Hartmann using Microsoft Azure services. A Microsoft Power App is used to manage the configuration data of the connected IoT systems.
The company uses the data visualization of Power BI to gain valuable insights from its measurement data and make them available to its customers.
With our support, Dr. Hartmann can customize, analyze and share reports and dashboards, providing its customers with real added value in monitoring their assets. Using the Power BI platform, customers can now access and monitor comprehensive evaluations of key water figures and fill levels at any time.
Dr. Hartmann is regarded as one of the leading specialists in industrial process water treatment and optimization through plant monitoring.
Improved Service Processes
Industry: Medical Technlology
Products: Dynamics 365 CE, Mobile Field Service App, PLUS Add-Ons
In the regulated market for medical devices, the requirements for traceability of maintenance (MTK and STK) and product repairs are very strict. In close cooperation with ERBE, all service processes and maintenance contracts, including device files, were mapped in the CRM. Using a mobile app developed by awisto, the service technician on site can document and complete all maintenance and repair activities in the CRM.
The sales department even manages complex clinic and hospital structures in the CRM. The extensive product portfolio is now also available in the CRM so that quotations can be created directly in the CRM.
As a traditional family business, ERBE has been developing, producing and selling medical products and systems for professional use in the surgical operations for 150 years.
Structured Mobile Field Service
Industry: Pharma & Cosmetics
Products: Dynamics 365 CE, Custom Sales App, PLUS Add-Ons, ERP Interface
The internationally active cosmetics and pharmaceutical company from Switzerland competes with global competitors on a daily basis. For this reason, Louis Widmer needed a software solution that would connect the local sales force directly with the headquarters and present the company to customers in an agile, dynamic and efficient way. With Dynamics 365 CE and a customized mobile app from awisto, the right solution was found.
We at awisto developed a mobile app for Louis Widmer’s field service to plan and document customer visits and record orders on site. The success is impressive. Sales and customer satisfaction are continuously increasing. The existing ERP system was connected to the CRM via an interface.
Louis Widmer has been producing high-quality cosmetics and care products since 1960. The former three-man operation has developed into an internationally active Swiss family business with more than 250 employees. Louis Widmer stands for skin care and dermatology according to the motto: “A life for our skin”.
CRM Implementation & Service Automation
Industry: Care & Nursing
Products: Dynamics 365 CE, Mobile Sales App, PLUS Add-Ons
The CRM implementation has led to more efficient processing of telephone and web inquiries at the care provider. Dynamics 365 CE is used as a CRM platform in over 100 facilities.
Automating the service with Dynamics 365 Sales gives employees a complete overview of all inquiries.
The advanced search function enables the targeted forwarding of inquiries to the relevant facility.
Two separate apps ensure individual separation of the interfaces between call center employees and facility users.
awisto AddressPLUS facilitates the entry, verification and completion of all address data, including longitude and latitude.
awisto AttachPLUS provides a preview of all media content within the system and facilitates navigation between documents.
Evangelische Heimstiftung is a large provider of social services with its headquarters in Stuttgart. As a member of the diaconal organization, it operates on a non-profit basis. Its focus is on care for the elderly in almost 100 inpatient nursing homes.
Mobile Visit and Offer Management
Industry: Medical Technlology
Products: Dynamics 365 CE, Mobile Sales App, PLUS Add-Ons
As a large medical device and medical technology specialist retailer, the company is predestined for the use of Microsoft Dynamics 365 Sales. With our customizations, the Microsoft solution offers real added value for the sales staff. Throughout Germany, ROESER Medical relies on visit and quotation management with the mobile Dynamics 365 app. The CRM-typical functions of lead qualification, the fully integrated institution and contact management and the ROESER sales process for developing sales opportunities have taken sales to a new level. Find out more about the possibilities of Dynamics 365 Sales.
ROESER is one of the leading specialist retailers and service providers for healthcare facilities. The company is known as a provider of medical consumables, durable and capital goods, supply chain management services and process and structural consulting.
CRM Implementation & Marketing Automation
Industry: Care & Nursing
Products: Dynamics 365 CE, Dynamics 365 Customer Insights
As a centralized administration of patient and family information, the CRM enables staff to respond more efficiently to requests and provide personalized care services to affected families. In addition, donor and fundraising activities are better tracked and managed. By integrating data from different sources, quality criteria are developed to support the association’s quality management and reporting. The digitization of routine tasks and workflows in CRM has increased efficiency.
Marketing automation enables donations to be processed efficiently and members to be informed. Insights gained from the marketing solution support the association in creating targeted campaigns.
Bundesverband Kinderhospiz advises families on the care of affected children. It represents the interests of inpatient children’s hospices and outpatient services. It campaigns for the public perception of hospice work and is the point of contact for politics, business, science, funding bodies and donors.
We have developed and implemented customized CRM solutions, products and apps for numerous other satisfied customers, tailored to their specific requirements and goals. awisto’s customers are primarily in the medical technology, industrial, care and nursing, pharmaceutical and in the cosmetics industries.
Processes in Marketing, Sales and Service have been optimized and digitalized.
Find out first-hand how we can help you digitize with Dynamics 365 CE (CRM), Power Platform, custom add-ons, interfaces and apps. For more information, please contact us directly. It’s worth it.
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“With our expertise, we accompany you on the path of your digital transformation.”
Tobias Heck
Sales Manager