Dynamics 365
Field Service

Strong field service for digitalized processes

Take your field service to the next level and increase efficiency. This solution combines planning, workflows and mobile working to make day-to-day work easier for technicians when they are on site with customers. No more time-consuming rework afterwards.

Dynamics 365 Field Service for a better field service

Dynamics 365 Field Service is a powerful, digital solution that gives you a real-time overview of service orders, deployment planning and service and repair appointments. You can also use the integrated route planning via Azure Maps to quickly find your destination.

By integrating IoT, you can connect your customers’ machines, systems and devices with Dynamics 365 and receive alerts when something out of the ordinary happens.

This allows field service technicians to react quickly and schedule a predictive maintenance appointment before malfunctions or problems occur.

Your data management in CRM with Dynamics 365 Field Service enables strong and fluid customer communication with individual messages about the service process. Digital processes improve your service, conserve resources and save costs. In the long term, you increase productivity as well as customer loyalty and satisfaction.

The picture shows a craftsman with a tool belt. The right tool for your field service is Dynamics 365 Field Service.

Dynamics 365 Field Service as an app

The picture shows an employee in front of wind turbines. He is using Dynamics 365 Field Service on his smartphone.

Create work orders for service staff based on order type templates
User-friendly solution that guides technicians smoothly through logs, checklists and routes
Manage and schedule resources, tools and equipment
Visualization of appointments and service schedules
Automatic suggestions for maintenance appointments
Communication channels for efficient collaboration between customer support, in-house service & field service technicians

Providing the right information and resources for all service field staff
Efficient travel planning and optimization of your teams’ completed service requests
Management of follow-up work on appointments and simplified identification of further customer requests and offer of relevant products
Solving problems or malfunctions through central management of service orders, documentation of activities on systems, machines and devices
Simple billing due to recording of travel and working times, logs, materials, tool wear, device history
Proactive customer communication on the status of service requests, information on when maintenance appointments will take place or when problems or faults will be rectified
Planning on-site visits

For your employees, the Field Service App is a valuable tool for processing and evaluating service orders, recording time, checking checklists and for documentation. It is also important for the technical field service that processing always works, even when the internet is not available – i.e. offline.

Service employees have mobile access to knowledge databases, service and maintenance logs, spare parts orders, operating instructions and technical data sheets.

They can quickly check whether all the spare parts they need are in stock or have already been sent to the customer.

With AI-supported functions, you can optimize resource planning and save valuable time. This means your service team is always in the right place at the right time with Dynamics 365 Field Service.

Synergies and extension potential for Dynamics 365 Field Service

Power BI

Mastering big data and experiencing data in a new way

Do you want to make the best possible use of your data to make good decisions?

Power BI helps you visualize data in dashboards and balanced scorecards to provide a professional decision-making basis for management. Microsoft Power BI uses a variety of data sources, including Dynamics 365 CE. Use existing data in CRM in real time for deep insights and your sales controlling.

Customer Insights

AI analysis for your sales department

Do you want to know what your customers are interested in?

The AI-based analysis tool provides valuable insights into your customers’ interests through sentiment analyses, AI-based recommendations for action and an interest radar for your customers. What news is currently on everyone’s lips and which is relevant for your sales opportunities? Dynamics 365 Sales Insights has the answers.

Dynamics 365 Field Service Licences

Your requirements – our consulting

Convinced that the solution is right for you?

Then take advantage of your free consultation appointment now. Let us answer your questions about Dynamics 365 Field Service licenses personally. Because Microsoft licensing is constantly changing and is difficult to understand. Call us right away. We look forward to hearing from you.

Contact us

“We accompany you individually on your transformation journey with Dynamics 365 Field Service.”

Tobias Heck

Sales Manager

+49 (711) 490534-30
tobias.heck@awisto.de

Dynamics 365Field Service