Dynamics 365
Customer Service

Your solution for first-class customer service

Offer customer service at the highest level and on all channels. Increase your service quality and satisfaction. Use chatbots, portals, teams, calls and email to stay in touch with your customers and receive valuable customer feedback.

For better customer service

All inquiries and interactions are processed with the customer service solution via various channels such as chat, portals, teams, calls, email, SMS or even WhatsApp. You have a 360° view of every request and can proactively respond to the respective needs. Collect and evaluate feedback to continuously improve your service quality and provide a first-class service.

Dynamics 365 Customer Service & AI

This platform solution allows you to use data from other areas such as sales, marketing and field service across applications. This allows you to identify potential across the entire company, achieve sustainable growth and have satisfied customers in the long term.

You can also integrate AI applications such as Dynamics 365 Virtual Agents for Customer Service and Customer Insights to make your customer service more efficient with chatbots.

A young woman in a business suit wears a headset on her head. She uses Dynamics 365 Customer Service for customer support.

Dynamics 365 Customer Service as an app

A friendly man sits in front of a notebook and wears a headset on his head. He uses Dynamics 365 Customer Service for customer support.

This software is the ideal solution for anyone who wants to offer modern, efficient and customer-oriented customer service.

Find out more about the functions and benefits of the service solution and contact us for a personal consultation – free of charge and with no obligation.

  • Ticket management to process and track customer inquiries in a structured manner
  • 360° view of all customer-relevant data
  • Portal integration
  • AI-controlled chatbots
  • Integrated knowledge database
  • Omnichannel communication with your customers
  • Improved customer communication through the integration of artificial intelligence
  • Process-driven customer requests based on priority, skills and employee availability
  • Define and control SLAs
  • Performance and productivity monitoring via dashboards
  • Use synergies from other Dynamics 365 applications (sales, marketing)

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Synergies and extension potential for Dynamics 365 Customer Service

Power BI

Power BI

Mastering big data and experiencing data in a new way

Do you want to make the best possible use of your data to make good decisions?

Visualize data in dashboards and balanced scorecards to provide a professional decision-making basis for management. Microsoft Power BI uses a variety of data sources, including Dynamics 365 CE, of course. Use existing data in CRM in real time for deep insights and your sales controlling.

Power Virtual Agents

Copilot Studio

Your AI chatbot for fast customer service

Copilot Studio provides you with a simple graphical user interface that allows you to create and customize chatbots without having to write code. Other benefits include:

  • Connect chatbot to internal, external systems and services to automate tasks and retrieve data
  • Automatic handover option to advisors
  • With machine learning for language processing
  • Generates human-like responses
  • Personalized customer experiences
  • Relieve customer service of standard requests
  • Lead conversion
  • Reduce costs and increase productivity
  • Available as a Teams app and classic bot solution
Icon Dynamics 365 Customer Service

Dynamics 365 Customer Service Licenses

Your requirements – our consulting

Convinced that the solution is right for you?

Then take advantage of your free consultation appointment now. Get your questions about licenses answered personally. Because Microsoft licensing is constantly changing and is difficult to understand. Call us right away. We look forward to hearing from you.

Contact us

Our awisto Sales Manager Tobias Heck advises you on open questions about CRM, Power Platform, CRM Service, industry solutions & CRM add-ons

“We accompany you individually on your transformation journey with Dynamics 365 Customer Service.”

Tobias Heck

Sales Manager

+49 (711) 490534-30

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